memories2keep.co.uk

Return to About Us

FAQ

FAQs

How do I send my raw footage?

We recommend that you send your raw footage to us via Royal Mail Signed for delivery. Once we receive it, we will confirm to you by email.

How can I tell you what I want?

We want to make sure that we give you what you want and so we can send you a form to fill in, alternatively you can download the form here, to enable you to give us detailed information of what your requirements are.  This can include dates, places, names of people, type of event, etc.

What if I want something that is not listed on your website?

Please contact us with requirements, we will be happy to hear from you.

Can I add my own music?

Yes, you can send us your music to use for your video.  This will be returned to you, with your original footage.

Can I request to see a draft of my movie before it is finalised?

Yes, if you would like to see a draft of the movie before it is finalised, please let us know and we will send you an email when your home movie is ready to be viewed and approved.  You will be able to review it online.   If you are happy with how it looks, we will go ahead and finalise it.

How will I receive my final home movie?

We will send you your final movie, along with your original raw footage, by Royal Mail Signed for delivery.
We will email you to confirm the date of postage.

How long will it take for the home movie to be completed?

Depending on the length of the footage, we aim to send your completed home movie to you within 30 days of receiving the raw footage.

How will my finished home movie look?

Your home movie will be presented in a printed case and labelled with your chosen text. When you view your DVD, it will open with a menu page, with clips of your footage, and from here you will be able to select the clip that you want to view.  Depending on how many clips your footage contains, the menu may be more than one page and you will be able to navigate from page to page.

What if I want extra copies?

You can order extra copies of your home movie.  Please see Extras for pricing.